Support for your Law Firm’s Mission-Critical Applications
What happens if your case management program stops responding? Would you be able to continue with your day-to-day routine if any of your mission-critical software is down? We have experience in assisting clients with our vendor management in place we assist in providing support for the tools that your attorneys rely on every hour so you can get your critical application back on track. Our vendor experience is highly versed in the software and hosted solutions commonly used within the legal industry.
Daily Support and Computer Network Services
CTEK provides computer and network support to law firms of all sizes, including small to medium size offices. With our proactive and cost-effective Support Plans we have the right tools and expertise to take care of your business. Whether on-site or remote, our engineers provide your law firm with quality IT and tech support, so you can take care of your clients. We include unlimited support as part of our Managed Services, and most network issues can be addressed without an on-site visit and without additional hourly labor fees.
Data protection and Security for Attorneys
Many law firms have special compliance needs, like HIPAA. We have the experience and hands-on implementation skills that help us understand the growing needs of legal practices to protect sensitive client data throughout the firm. CTEK integrates Data Security into your firm’s day-to-day practices.
Business Continuity Planning and Disaster Recovery for Law Firms
CTEK provides Data Backup and Protection Services that give you the accessibility, security, and affordability you need to ensure your Business Continuity. Unexpected computer network incidents can paralyze your practice. With a proper Business Continuity Plan we can assist your practice in defining the bad-case-scenario protocol, and help to avoid or fix any disastrous situations before they can do any damage to your law firm. Whether your office faces a natural disaster such as flooding, or confidential client database file that becomes corrupt and unusable, we can help you minimize the amount of downtime your law firm experience, so you can get back to serving your clients as soon as possible.
E-mail Archiving, Data Storage Management and Compliance
Most of our business communications and negotiations are now performed via email. As others, your law firm must comply with the Federal Regulations on Civil Procedures also known as FCRP; the amendments to the FRCP that went into effect on December 1, 2006, mandates that organizations must be prepared for e-discovery. Any organization or business must know where their data is, how to retrieve it and how to meet data requests; data must be indexed and searchable; in addition, it must be determined what data will be or will not be subject to search. We have deep knowledge of best e-mail archiving, data storage and compliance solutions that your law firm may need. From research to implementation and management, you can count on CTEK to provide you with best of services.