Support for your Law Firm’s Mission-Critical Applications
What if your case management program becomes unresponsive? Can you seamlessly carry on with your daily operations if essential software faces downtime? With our established vendor management, we specialize in aiding clients by offering support for the tools integral to your legal processes. Our expertise extends to the software and hosted solutions commonly employed in the legal industry, ensuring a swift resolution to bring your critical applications back on track.
Daily Support and Computer Network Services
CTEKS offers computer and network assistance tailored to law firms, catering to entities of varying sizes, including small to medium-sized offices. Through our proactive and economical Support Plans, we possess the necessary tools and expertise to manage your business effectively. Our engineers deliver quality IT and technical support either on-site or remotely, empowering your law firm to focus on client needs. With unlimited support integrated into our Managed Services, the majority of network issues can be resolved without requiring on-site visits or incurring additional hourly labor fees.
Data protection and Security for Attorneys
Numerous legal practices, especially those subject to specific compliance requirements such as HIPAA, demand unique considerations. Leveraging our expertise and hands-on implementation skills, we comprehend the evolving requirements of legal firms in safeguarding sensitive client data. CTEKS seamlessly incorporates Data Security measures into your firm’s daily operations, ensuring comprehensive protection.
Business Continuity Planning and Disaster Recovery for Law Firms
CTEKS offers Data Backup and Protection Services designed to provide the accessibility, security, and affordability essential for ensuring your Business Continuity. Unforeseen computer network disruptions have the potential to cripple your practice. With a well-structured Business Continuity Plan, we guide your practice in outlining protocols for worst-case scenarios, helping prevent or address any disastrous situations before they harm your law firm. Whether facing a natural disaster like flooding or dealing with a corrupted and unusable confidential client database file, we assist in minimizing downtime, allowing your law firm to swiftly resume serving clients.
E-mail Archiving, Data Storage Management and Compliance
The majority of our business communications and negotiations are currently conducted through email. It is imperative for any organization or business to possess a clear understanding of the location of their data, how to retrieve it, and the protocols for meeting data requests. This involves ensuring that data is indexed and searchable, and making decisions on what data will or will not be subject to search. CTEKS brings extensive expertise in optimal e-mail archiving, data storage, and compliance solutions tailored to the specific needs of your law firm. You can rely on us for comprehensive services, spanning from research to implementation and ongoing management, to ensure you receive the best possible support.