Technical Account Manager

Full Time
Chicago
Posted 9 months ago

RESPONSIBILITIES

  • Provide business and technical IT service and solution knowledge in support of post sales activities in order to ensure customer satisfaction to a portfolio of clients
  • Partner with Account Sales Development teams to build relationships with decision makers, business contacts, and influencers. Be responsible for the new Client Onboarding Process to ensure proper documentation of the clients’ business and technical setup
  • Address client IT service and solution related questions and technical challenges on an ongoing basis
  • Educate clients on how existing and new IT service and solution features and functionality work, and how it can contribute to their organizational growth
  • Monitor accounts to ensure Client Success and Company Profitability
  • Coordinate and conduct Client Quarterly Business Reviews and Client Trainings with Executive Stakeholders
  • Undertake discovery and education activities to identify opportunities for IT service and solution usage across client organizational functions and processes
  • Act as the middle-man or woman to the Service Department so as to ensure client escalations are resolved in due time
  • Function as a frontline technical resource for “best practice” and informal client questions
  • Available for client inquiries after-hours and weekends when needed

QUALIFICATIONS

  • 2+ years’ experience in a technical account management role or equivalent
  • Must be customer-service oriented and believe in teamwork, collaboration, adaptability & Initiative
  • Successfully managed client engagements to completion and client satisfaction
  • Ability to match client’s business requirements with IT service and solution capabilities
  • Competitive & competitively aware. Proficient at explaining strengths & vulnerabilities
  • Ability to conduct remote trainings via WebEx, GoToMeeting, etc.
  • Strong ability to organize work schedule and time to ensure deadlines are always met
  • Ability to multi-task, prioritize and work efficiently
  • Demonstrable success in thinking strategically and executing tactically while providing consistent and high levels of customer satisfaction and retention in a fast-paced environment
  • Ability to make right decisions quickly, based on strong analytical reasoning and problem-solving skills
  • Exceptional verbal and written organizational, presentation, and communication skills

Job Features

Job CategoryTechnical Admin

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