Support plans and packages with clear starting prices
Predictable IT, proactive security and strategic technology, all managed for you. Starting prices are shown below; your final proposal is customized to your environment.
Pick the level of support that fits
Services range from foundational help desk support to a fully outsourced IT department, including advanced cybersecurity and CIO-level strategy.
Essential Support
- Help desk
- Basic monitoring and alerting
- Microsoft 365 user support
- Patch management
- Endpoint protection
- Backup monitoring for eligible, supported backups
- Annual technology review
Proactive Support
- Everything in Essential
- Proactive monitoring and remediation
- Security awareness training
- Core Microsoft 365 hardening
- Monthly IT and security reports
- Quarterly technology reviews
- Named service contact
Secure360 Complete Managed IT
- Everything in Proactive
- Unlimited remote help desk for covered users, subject to the service agreement
- Dedicated vCIO/vCTO, quarterly executive reviews
- Named account lead
- Highest priority response
- NIST / CIS-aligned security guidance
- Three year commitment benefits available
Plans start at $80, $120, and $175 per user/month. All prices shown are starting rates. Final pricing is customized to your environment. See how pricing works below. Compare plans side by side.
Every plan side by side
See exactly what changes as you move up.
| What is included | Essential from $80 | Proactive from $120 | Secure360 from $175 |
|---|---|---|---|
| Help desk and support | |||
| Help desk by phone, email and ticket | ✓ | ✓ | ✓ |
| Microsoft 365 user support | ✓ | ✓ | ✓ |
| Onboarding and offboarding | Standard | Standard + priority | Priority + coordinated |
| Unlimited remote help desk support for covered users and supported systems, subject to the service agreement | – | – | ✓ |
| After-hours emergency response | Add-on | Per SLA / Add-on | Priority per SLA |
| Target first response, set in your SLA | Standard | Priority | Highest priority |
| Onsite support | By arrangement | By arrangement | By arrangement |
| Monitoring and maintenance | |||
| Monitoring and alerting | Basic | Proactive | Proactive |
| Proactive remediation | – | ✓ | ✓ |
| Network device monitoring | – | ✓ | ✓ |
| Patch management | ✓ | Advanced | Advanced |
| Health checks | – | ✓ | ✓ |
| Security | |||
| Endpoint protection | ✓ | ✓ | ✓ |
| Security policy management | – | ✓ | ✓ |
| Microsoft 365 hardening and identity security | – | Core hardening | Core, plus advanced where applicable |
| Security awareness training | Add-on | ✓ | ✓ |
| Phishing simulation | Add-on | Add-on | ✓ |
| SOC, EDR, SIEM and threat hunting (quoted by security package) | Add-on | Add-on | Per security package |
| Backup and continuity | |||
| Backup monitoring for eligible, supported backups | ✓ | ✓ | ✓ |
| Backup software, subscriptions, storage, BDR hardware and new deployments | Quoted | Quoted | Quoted |
| Disaster recovery planning | Basic notes | Annual review | Annual plan + exercise |
| Reporting and planning | |||
| Monthly IT health report | – | ✓ | ✓ |
| Security posture reporting | – | ✓ | Monthly + quarterly executive |
| Technology reviews | Annual | Quarterly | Quarterly executive |
| Dedicated vCIO/vCTO and strategic planning | – | – | ✓ |
| Account management | Shared team | Named contact | Named account lead |
| NIST / CIS-aligned security guidance | – | – | ✓ |
| Procurement and projects | |||
| Technology procurement | Approved price | Approved price | Preferred pricing where available |
| Projects and migrations | Quoted | Quoted | Quoted |
| Hardware and network refresh | Customer funded | Customer funded | Customer funded |
Help desk support is remote. Projects, major changes, after-hours work, onsite work and services outside your agreement may be quoted separately. Advanced security services are part of the optional Advanced Cybersecurity Package and depend on your scope and agreement. NIST and CIS guidance is advisory and is not a certification or a compliance guarantee. Response time is not resolution time. Your executed agreement always controls.
Features, service levels and included services may vary based on the selected service agreement, environment, locations, security requirements and final scope of work.
Full service detail
| Service | Essential from $80 | Proactive from $120 | Secure360 from $175 |
|---|---|---|---|
| Full service help desk | |||
| Help desk support hours | Per SLA | Per SLA | Per SLA |
| After-hours and emergency response | Per SLA / Add-on | Per SLA / Add-on | Priority options per SLA |
| Onsite support | By arrangement | By arrangement | By arrangement |
| Support ticketing | ✓ | ✓ | ✓ |
| Asset inventory | ✓ | ✓ | ✓ |
| Documentation | – | ✓ | ✓ |
| Third-party patching (critical) | – | ✓ | ✓ |
| Network operations | |||
| Network monitoring | Basic | ✓ | ✓ |
| Infrastructure monitoring | Basic | ✓ | ✓ |
| Managed firewall service | Quoted | Quoted | ✓ |
| Managed security | |||
| Endpoint protection | ✓ | ✓ | ✓ |
| Multifactor authentication for Microsoft 365 | ✓ | ✓ | ✓ |
| Email anti-spoofing | – | ✓ | ✓ |
| Malicious web filtering / DNS security | – | ✓ | ✓ |
| Security operations center (SOC) monitoring | Add-on | Add-on | Per security package |
| Threat intelligence and threat hunting | Add-on | Add-on | Per security package |
| Intrusion detection and incident response | Add-on | Add-on | Per security package |
| Dark web monitoring | Add-on | Add-on | Per security package |
| Endpoint detection and response (EDR) | Add-on | Add-on | Per security package |
| Managed detection and response (network and cloud) | Add-on | Add-on | Per security package |
| Security awareness training | Add-on | ✓ | ✓ |
| Phishing simulations | Add-on | Add-on | ✓ |
| Vulnerability scanning, internal and external | Add-on | Add-on | Per security package |
| Cloud, email and backup, quoted separately | |||
| Email spam filtering and sandboxing | Quoted | Quoted | ✓ |
| Microsoft 365 backup | Quoted | Quoted | Quoted |
| Email data loss prevention and encryption | Quoted | Quoted | Quoted |
| Offsite cloud backup and workstation backup | Quoted | Quoted | Quoted |
| Onsite server virtualization and BDR hardware | Quoted | Quoted | Quoted |
| Backup testing and validation | Quoted | Quoted | ✓ |
| Cloud virtual servers, storage and bandwidth | Quoted | Quoted | Quoted |
| Loaner emergency servers | Quoted | Quoted | Quoted |
Please note. Features, service levels and included services may vary based on the selected service agreement, environment, locations, security requirements and final scope of work. Security monitoring items such as SOC, SIEM and detection and response depend on your selected security package and SLA. CTEKS does not force every customer into one technology stack. We maintain a proven managed services and cybersecurity toolset while also supporting and integrating technologies already deployed in your environment. Your final technology stack is determined by your infrastructure, security requirements, licensing, compliance requirements, selected services and service level agreement. Where it makes sense we standardize and consolidate, and we do not unnecessarily replace good technology you already have. Not every technology listed on this site is included in every CTEKS plan.
Prices are per user per month, starting rates. Your written quote confirms exactly what is included for your environment.
Three year commitment benefits
Secure360 customers who choose a three year agreement can receive defined benefits, set out in the order form. Labor allowances are limited to the eligible work and hours stated there:
- Annual IT project labor allowance (hours set in your agreement)
- Hardware lifecycle planning and coordinated replacement
- Network upgrade planning and eligible implementation labor
- Eligible Windows 11 upgrade labor
- Dedicated vCIO/vCTO with scheduled reviews
Not automatically included
- Hardware, licenses and equipment purchases
- Microsoft 365 subscriptions
- Servers, Azure and AWS workloads
- Onsite visits and travel
- Projects, migrations and major changes
- Setup or migration of existing systems
Quoted separately. Prices exclude taxes and third party charges. Your written quote itemizes the per user price, any setup fee, the contract term and every add-on before you sign. Your executed agreement controls.
What these terms mean
Plain English definitions, so you know what is covered and what is quoted before you sign.
| Term | What it means | Not automatically included |
|---|---|---|
| Help desk | Remote troubleshooting for covered users and supported devices, by phone, email and ticket. There are no per ticket charges for covered users on any plan. Secure360 includes unlimited remote support; for Essential and Proactive, coverage terms are stated in your agreement. | Onsite visits, project work and unsupported applications. |
| Monitoring and alerting | Automated monitoring and alerts for enrolled devices, at the depth shown in your plan (Basic or Proactive). | Live engineer availability around the clock. |
| Target first response, set in your SLA | The time within which we aim to respond to a request, based on its severity. The hours are set in your SLA. | A guaranteed time to resolve the issue. |
| After-hours support | Response to qualifying critical outages or security incidents, as defined in your SLA. | Routine requests, onsite dispatch and project work. |
| Firewall management | Configuration, monitoring and updates of supported firewalls. Included in Secure360 and quoted for other plans. | Firewall hardware, licenses and subscriptions, and network redesign (quoted). |
| Email security | Baseline email protection and spam controls, with anti spoofing where shown in your plan. | Premium detection and response tools (offered through the Advanced Cybersecurity Package) and third party license fees unless stated. |
| Security operations and detection | SOC monitoring, EDR, SIEM, managed detection and threat hunting, offered through the Advanced Cybersecurity Package and scoped to your environment. | Automatic unlimited incident remediation, forensics or recovery. |
| Backup and testing | Monitoring and management of eligible, supported backups listed in your service agreement. Backup software, subscriptions, storage and new backup deployments are quoted separately. Testing requires an eligible, separately licensed backup solution. | Backup software, storage and retention fees, and guaranteed restoration. |
| Microsoft 365 and identity | Policy configuration, routine administration and security reviews within your assigned scope. | Microsoft subscription charges, and premium identity features that need additional licenses. |
| Onboarding | Standard account creation, device preparation and baseline setup for new users. | Complex migrations, site takeovers and one time cleanup projects, which are quoted. |
| Projects and migrations | Work with a defined scope, approval and timeline, quoted before it starts. | All future migrations, hardware deployment or network redesign. |
| Hardware and procurement | Replacement planning, recommendations and purchasing coordination, at approved or preferred pricing where available. | Hardware purchases, freight, taxes, warranty labor and guaranteed discounts. |
| Onsite support | Remote first. Onsite visits are available by arrangement, including travel planning. | Unlimited onsite visits or on demand technician coverage everywhere. |
| Three year commitment benefits | Defined benefits for eligible Secure360 three year agreements, listed in your order form. | Unlimited consulting, free equipment or unconditional upgrades. |
Your executed agreement controls. Details vary with your environment, plan and scope.
Advanced Cybersecurity Package
An optional security package for businesses that need deeper protection than the base plan.
Depending on your scope, the Advanced Cybersecurity Package can include the items below. Not every item is included automatically, and your final proposal and service agreement define the actual components.
- EDR/XDR
- SOC and SIEM
- MDR
- Advanced email security
- Enhanced security awareness training and phishing simulation
- Vulnerability management
- Threat hunting
- Dark web monitoring
- Incident response services
Emergency response availability for cybersecurity incidents depends on your service agreement and security package. See our cybersecurity services.
Starting prices, customized to your environment
Plans start at $80, $120, and $175 per user/month. Final pricing is customized based on the factors below.
Your environment
- Size and complexity of your IT environment
- Number of users and locations
- Scope of services and systems supported
- Security and compliance requirements
Your service requirements
- Service-level agreement (SLA) requirements
- Response-time expectations
- Length of the service agreement or contract term
- After-hours support requirements
Additional factors may also affect final pricing, including existing infrastructure, cloud services, servers, network equipment, third-party applications, onboarding and migration needs, and any specialized technical requirements.
All pricing shown represents starting rates and is subject to a review of your environment and specific business requirements before a final proposal is provided. Request a customized quote.
Who we are a good fit for
We work best with businesses that want proactive, managed IT. We may not be the right fit if you are mainly looking for the lowest cost break-fix provider, prefer not to have proactive management, or are not interested in basic security standards and ongoing technology planning. If you are unsure, the free assessment is a no obligation way to find out.
A smarter approach to IT support
A security-first, structured model.
- Predictable monthly pricing once your scope is agreed
- Proactive monitoring and modern protection
- Responsive, reliable support
- Access to experienced IT leadership without internal hiring
Service agreements and SLAs
Services are typically delivered under a tailored Service Level Agreement. Pricing and response times depend on your user count, contract term, response requirements, coverage hours and onsite needs, as described above.
Get a customized quote
Tell us about your environment and we will send a quote. Prefer a free assessment first? Call us.
- 1Tell us about your setupTakes about 2 minutes
- 2We review your environmentA short call if we need details
- 3You get a written quotePlans start at $80, $120 and $175 per user/month. See plans
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