Support Plan & Packages

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What you get with our Managed Services plan

It’s like having an entire IT staff at your disposal without the need to hire a full-time technician. The success of your business relies on your network’s availability, performance, and security, with critical software being integral. Reduce your IT costs and concentrate on the success of your business with our IT Support plan.

Our IT Support plan is crafted to offer your business the flexibility of having an IT staff through a pay-as-you-go service, ensuring essential computer support.

  • Are you struggling to find reliable Tech Support for your organization?
  • Fed up with servers crashing and computers freezing?
  • Wishing technology would function seamlessly for your business operations?
  • Concerned about the rising costs of a full-time IT professional?

With the appropriate IT Support Plan from CTEKS, we can proactively address issues before they occur, leveraging the power of modern technology. This positions us as your trusted IT support provider – with the right expertise and the right solutions.

What does IT Support plan include?

Desktop Maintenance

  • Scheduled Anti-Virus Updates
  • Scheduled Spyware Prevention and Deletion
  • Temp File Deletion
  • Patch Assessments & Updates
  • Comprehensive Hardware and Software Tracking on each Desktop/Laptop

Server Maintenance

  • Automated Daily Health Checks
  • Database Size Monitoring
  • Exchange DB Monitoring
  • Event Log Monitoring
  • Service Monitoring
  • Security Patch Management
  • Service Pack Management

Quick Response

  • 24/7 Monitoring
  • Automatic alert dispatch
  • Assigned TEK

Security Monitoring

  • Notifications for unauthorized attempts at network access
  • Content control software enables the prohibition of high-bandwidth interactive games or illegal peer-to-peer file sharing, preventing the monopolization of business resources and curbing the spread of viruses and spyware
  • Comprehensive security reporting provides an overview of your entire network’s security status
  • Patch inventory guarantees that your operating systems are current, minimizing exposure to vulnerabilities

Graphical Performance Reporting

  • Receive executive reports on a predetermined schedule, generated and delivered directly to your email address.
  • The reports are presented in user-friendly graphical formats with clear “un/acceptable threshold” lines, simplifying capacity management and upgrade planning.

Remote Management and Communication

  • CTEKS can reduce disruptions in the work environment by remotely resolving issues through a secure VPN system.
  • In cases where on-site assistance is necessary, our extensive pre-existing knowledge enables us to dispatch fully prepared specialists who can address the issue more efficiently than ever before.
  • We provide monitoring and alerting for network services, including POP3, HTTP, FTP, and others.
  • Additionally, our solution comes with very low bandwidth requirements, ensuring it does not impede your network response time.

Detailed Site Level Inventory

  • Accurate and automatically gathered information on up-to-date hardware, software, and patches can be utilized for insurance claims in the event of flood, fire, or theft.

Grow Your Business, Cut Costs

We do IT!

Reach out to us, and we’ll suggest a support plan tailored precisely to suit your business needs.