Support Plan & Packages

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What you get with our Managed Services plan

It’s like having an entire IT staff at your disposal without hiring a full-time technician. Your business depends on your network’s availability, performance, and security – and your software is business-critical. Cut your IT costs and focus on the success of your business with our IT Support plan.

IT Support plan was specifically designed to provide your business the flexibility in having an IT staff in a pay-as-you-go service, without sacrificing critical computer support.

  • Can’t find reliable Tech Support for your organization?
  • Sick and tired from servers crashing and computer freezing?
  • Wish technology would just work as it should so you can run your business?
  • Worry about the rising costs for a full-time IT guy?

With the right IT Support Plan from CTEK, we can take corrective action before the problem occurs, thanks to the power of modern technology. That’s what makes us your IT support provider – the right people with the right solution.

What does IT Support plan include?

Desktop Maintenance

  • Scheduled Anti-Virus Updates
  • Scheduled Spyware Prevention and Deletion
  • Temp File Deletion
  • Patch Assessments & Updates
  • Comprehensive Hardware and Software Tracking on each Desktop/Laptop

Server Maintenance

  • Automated Daily Health Checks
  • Database Size Monitoring
  • Exchange DB Monitoring
  • Event Log Monitoring
  • Service Monitoring
  • Security Patch Management
  • Service Pack Management

Quick Response

  • 24/7 Monitoring
  • Automatic alert dispatch
  • Assigned TEK

Security Monitoring

  • Alerts on attempted network access by unauthorized users
  • Software content control allows you to ban high-bandwidth interactive games or illegal peer-to-peer file sharing which monopolize business resources and promote viruses and spyware
  • Extensive security reporting gives you a bird’s-eye view of your entire network’s security
  • Patch inventory ensures your operating systems are up to date and not exposed to vulnerabilities

Graphical Performance Reporting

  • Scheduled executive reporting, automatically generated and sent directly to your e-mail address
  • Easy-to-understand graphical reports with “un/acceptable threshold” lines
  • Makes capacity management and upgrade planning simple

Remote Management and Communication

  • can minimize disruptions to the work environment by remotely resolving issues using a secure VPN system
  • If an issue arises that requires on-site assistance, prior in-depth knowledge allows us to send fully prepared specialists who can resolve the issue faster than ever before
  • Network services monitoring and alerting ( POP3, HTTP, FTP and others)
    Very low bandwidth requirements – does not slow down your network response time

Detailed Site Level Inventory

  • Up-to-date hardware, software and patch information – automatically collected, 100% accurate – can be used for insurance claims in case of flood, fire or theft

Grow Your Business, Cut Costs

We do IT!

Contact us and we will recommend a support plan that is just right for your business.