Managed IT services and IT support in Boston
Managed IT, monitoring and layered cybersecurity for Boston businesses, delivered by the CTEKS team with predictable monthly pricing.
Free IT & security assessment
Know where your risks are before they become outages.
- Network, backup and security review
- Plain-English report, prioritized fixes
- Target response within one business day
Responsive IT support for
Boston businesses
CTEKS supports Boston businesses with a responsive help desk, proactive monitoring and layered security, including teams in Downtown Boston, Cambridge and Back Bay. Onsite visits are available by arrangement.
Get My Free AssessmentIT services for Boston businesses
One accountable team for support, security, cloud and strategy.
Help desk and support
Fast answers for every user, by phone and remote, with onsite help by arrangement.
Learn moreCybersecurity
EDR/XDR, MFA, email security and staff training.
Learn moreMicrosoft 365 and cloud
Setup, security, migration and backup.
Learn moreBackup and recovery
Tested backups and a disaster recovery plan.
Learn moreNetwork and firewall
Secure Wi-Fi and monitored firewalls.
Learn moreIT consulting and vCIO
Roadmaps, budgets and technology planning.
Learn moreManaged IT pricing for Boston businesses
Clear starting prices per user per month. Your written quote confirms the final price.
Essential Support
- Help desk and basic monitoring
- Microsoft 365 user support
- Patch management
- Endpoint protection
Proactive Support
- Proactive monitoring and remediation
- Network device monitoring
- Quarterly technology reviews
- Security policy management
Secure360 Complete Managed IT
- Unlimited remote help desk support for covered users, subject to the service agreement
- Dedicated vCIO/vCTO
- Enhanced SLA options
- Advanced cybersecurity package available
Plans starting at $80, $120 and $175 per user per month. Final pricing depends on your users, locations, SLA and scope. See full plan details or estimate your cost.
IT in Boston: what businesses here need
The City of Boston reports that the Boston-Cambridge area hosts the largest life sciences cluster in the nation, and that health care and social assistance made up about 22 percent of the city's payroll jobs in 2024, with finance and insurance and professional, scientific and technical services also large. A Massachusetts economic group also counts roughly 140 cybersecurity companies in the state, so security expectations tend to be high. State rules back that up: 201 CMR 17.00 expects a written information security program and encrypted laptops for businesses holding residents' personal information. Coastal flooding is a documented risk too, as the January 2018 storm tides showed in the Seaport. CTEKS supports Boston area businesses remotely, and onsite needs can be discussed.
Life sciences and biotech
Research teams need secure collaboration, protected intellectual property and documented controls for partners and auditors.
Healthcare and higher education
HIPAA-aware safeguards, encrypted devices and tested backups protect sensitive records.
Financial, legal and professional services
Regulated firms need MFA, email security and documented controls for client and regulator reviews.
Technology, software and cybersecurity
Software and computer systems firms need secure development access, managed devices and identity controls for customers who review vendors closely.
Professional, scientific and technical services
Consultancies, engineering and research service firms hold client data and need Microsoft 365 security and tested backups.
Universities and research institutions
Departments, labs and spin out teams need secure collaboration, device management and recoverable research data.
Why Boston businesses choose CTEKS
- Remote help desk support from a real team, with onsite visits by arrangement
- Proactive monitoring that catches problems early
- Security in every plan
- Predictable monthly pricing
- Experience since 2002
- Free assessment before you commit
A team Boston businesses can count on
Areas we serve near Boston
IT support, MSP and computer support in Boston
Looking for an IT company near you? Here is what CTEKS does for Boston businesses.
IT support in Boston
Business IT support for Boston teams: a help desk that answers, remote fixes and onsite visits by arrangement.
MSP in Boston
CTEKS is a managed service provider (MSP) for Boston businesses, handling monitoring, patching, security and planning.
Computer support in Boston
Laptops, desktops, printers, Microsoft 365 and new-hire setup for your Boston staff.
Managed IT services in Boston
One predictable monthly price for IT support, monitoring and security, with no per-ticket bills.
Cybersecurity in Boston
Managed cybersecurity, ransomware protection, email and endpoint security for Boston companies.
IT consulting in Boston
Roadmaps, budgets and a vCIO for Boston businesses that want a plan.
IT support in nearby cities and suburbs
IT support · Cybersecurity services · Microsoft 365 support · Small business IT support
Common questions
Do you provide IT support for Boston businesses?
Yes. CTEKS provides managed IT, cybersecurity and cloud services to Boston businesses, with monitoring and a responsive help desk.
Do you support life sciences and research companies in Boston?
Yes. We help with secure Microsoft 365 collaboration, device management, backup and the security controls that partners and auditors ask about.
Can you support offices in both Boston and Cambridge?
Yes. We manage users and devices remotely and arrange onsite visits when needed, so every office gets the same standards.
How much does managed IT cost in Boston?
Pricing depends on your users and devices. Plans start at $80, $120 and $175 per user per month. Final pricing depends on the size and complexity of your environment, number of locations, SLA requirements and scope of services, and we give you a written quote after a free assessment.
Can you support my team onsite in Boston?
Most support is delivered remotely. Onsite visits for consulting or assessments can be arranged when needed, but they are not promised in every location and are not part of the free assessment, which is remote only. Contact us and we will confirm what is possible for your address.
Does Massachusetts require a written information security program?
201 CMR 17.00, issued under M.G.L. c. 93H, covers persons who own or license personal information about Massachusetts residents. It calls for a comprehensive written information security program, encryption of personal information on laptops and portable devices, and up to date security patches and malware protection. Your counsel can confirm how it applies to you, and we help with the technical safeguards.
How should a Boston area business plan for coastal flooding and nor'easters?
In January 2018 a storm brought some of the highest tides on record to Boston Harbor and flooded the Seaport. Keep tested cloud backups, make sure staff can work securely from home, and write down who does what if the office is closed. We help set up and test those pieces.
We are a small team in a larger research or tech ecosystem. Do you cover startups?
Yes. Plans are priced per user, and we set up managed devices, MFA and Microsoft 365 controls so a small team has the same baseline as a larger firm. That also helps when partners or investors send security questionnaires.
Get your free IT & security assessment
Find out where your risks are before they become outages.
- Network, backup and security health check
- Plain-English report with a priority list
- Written quote if you want our help
Prefer to talk? (847) 200-3666
Request your free assessment
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