Predictable IT. Proactive Security. Strategic Technology — All Managed for You.
What You Get with CTEKS Managed IT Services
Technology should move your business forward — not create risk, downtime, or uncertainty. With CTEKS as your Managed IT partner, you gain a dedicated team focused on delivering predictable support, predictable costs, and predictable performance through proactive management and modern cybersecurity.
Instead of reacting to problems, we help prevent them. Our approach combines continuous monitoring, advanced security solutions, and strategic IT leadership so your systems remain reliable, secure, and aligned with your business goals — without the overhead of building a full in-house IT department.
- Are you struggling to find reliable technology support for your organization?
- Tired of systems causing downtime or slowing productivity?
- Wish your technology simply worked the way it should?
- Concerned about the increasing cost of maintaining internal IT resources?
A Smarter Approach to IT Support
Many organizations struggle with inconsistent technology support, rising operational costs, and systems that don’t scale with their growth. CTEKS delivers a structured, security-first model designed to remove those challenges while giving your team confidence in the technology they rely on every day.
- Reduce unexpected IT expenses with predictable monthly services
- Strengthen security with proactive monitoring and modern protection
- Improve productivity with responsive, reliable support
- Gain access to experienced IT leadership without hiring internally
Designed Around Your Business — Not a One-Size-Fits-All Model
Whether you need foundational support or a fully outsourced IT department, our Managed IT Services are built to adapt to your environment. From day-to-day helpdesk support to advanced cybersecurity and CIO-level strategy, CTEKS provides flexible solutions tailored to your operations.
We don’t just fix problems — we help you plan, secure, and scale your technology for long-term success.
Transparent & Predictable Pricing Designed for Growing Businesses
We believe in clear, predictable pricing while recognizing that every environment is different. Below are typical investment ranges to help you understand where most organizations fall.
Typical Investment Range
Every business environment is unique, which means Managed IT pricing can vary based on your technology, security requirements, and level of support needed. Most organizations fall within the following starting ranges:
CTEKS Managed IT Support Plans
🟩 Essential Support Plan
Starting around $80 per user/month
Reliable day-to-day IT support with foundational monitoring, maintenance, and user assistance designed to keep your business running smoothly.
Best for: Small teams that need reliable day-to-day IT assistance.
Includes:
- Helpdesk support
- Basic monitoring & alerting
- Microsoft 365 user support
- Patch management & Windows updates
- Next-Generation Antivirus Protection
- Standard onboarding/offboarding assistance
- Email & ticket-based support
Goal: Reliable IT support while keeping costs predictable.
🟦 Proactive Support Plan
Starting around $120 per user/month
Proactive monitoring, automation, and enhanced security designed for growing organizations that want to reduce downtime and improve performance.
Best for: Growing businesses that want stronger security and proactive maintenance.
Everything in Essential, plus:
- Proactive system monitoring and remediation
- Network device monitoring (firewalls, switches, wireless access points)
- Performance optimization and health checks
- Advanced patching and automation workflows
- Security policy management and enforcement
- Quarterly technology reviews and reporting
- Vendor coordination and support management
Goal: Prevent problems before they impact operations.
🟪 All-Inclusive Managed IT
Starting around $175 per user/month
A fully managed IT partnership that includes advanced cybersecurity, strategic planning, and a dedicated CIO/CTO advisor to help guide your long-term technology strategy.
Best for: Organizations that want a fully outsourced IT department.
Everything in Proactive, plus:
- Unlimited Priority Support
- Strategic IT planning & consulting
- Dedicated CIO/CTO (vCIO/vCTO) for strategic IT planning and guidance
- Microsoft 365 administration, governance, and security hardening
- Advanced cybersecurity stack, including:
- Next-Gen Antivirus with EDR/XDR
- Advanced Email Security
- Identity Protection & Conditional Access policies
- Compliance alignment with NIST/CIS best practices
- User cybersecurity awareness training
- Infrastructure planning & lifecycle management
- Priority response SLAs and executive-level support
- Includes executive-level strategy and dedicated technology leadership
Goal: Complete IT management, security, and long-term strategy.
Not sure which plan fits your business?
Our team will assess your environment and recommend the right level of support based on your users, infrastructure, and business objectives — with no pressure and no obligation.
What Can Affect Your Managed IT Investment?
Because no two environments are the same, pricing may increase or decrease based on factors such as:
- Number of users and computers
- Employee onboarding and turnover rate
- Number of office locations or remote workforce
- Firewalls, switches, wireless access points, and network complexity
- Cloud-only vs hybrid or on-premise server environments
- Microsoft 365 licensing and security requirements
- SaaS platforms and third-party integrations
- Compliance or regulatory requirements
- Backup, disaster recovery, and business continuity needs
- Advanced cybersecurity tools or monitoring levels
- After-hours support or onsite service needs
As your organization grows, larger user or device counts may qualify for volume-based pricing, allowing your per-user cost to decrease while maintaining the same level of service and protection.
Service Agreements & SLA Terms
CTEKS Managed IT Services are typically delivered under a Service Level Agreement (SLA) tailored to your business. Pricing and response times may vary based on:
- Total number of users and supported devices
- Multi-year agreements or long-term partnerships
- Required response times and support coverage hours
- Onsite support requirements and geographic locations
Our goal is to provide predictable, scalable IT support with clearly defined expectations — ensuring your business receives consistent service while maintaining flexibility as your environment evolves.
