[vc_row content_width="grid" css=".vc_custom_1495696828723{padding-top: 30px !important;}"][vc_column][vc_column_text]We are looking for an enthusiastic IT Intern to join our team. You will be responsible for dealing with multiple service requests, liaising with customers to resolve their Technical issues. You will have the opportunity to gain exposure to new technologies and grow your career in the IT industry. The IT Intern is a part-time position under the general direction of the IT Manager to provide technical support service to our Clients on all aspects of Information Technology.

RESPONSIBILITIES

• Serves as a the technology Help Desk.  Handles Tier 1 help desk tickets and may work with IT Manager on higher-level issues
• Be the first point of contact for clients with technical queries over the phone and ticketing system.
• Liaising with clients throughout the life-cycle of the service ticket, ensuring issues are closed off, documented and communicated to all clients.
• Troubleshoot a wide variety of technical issues.
• Manage multiple tickets at any one time based on priority.
• Attend client sites when needed to troubleshoot and resolve issues.
• Follow up on outstanding requests and ensure timely resolution.
• Create accounts and configure hardware as part of on-boarding process for new hires.
• Troubleshooting hardware/software issues
• Manage and monitor all client assets to ensure accurate inventory records.
• Performs other related duties as assigned by management.
• Have the opportunity to work on projects.

QUALIFICATIONS

• Have lots of energy and enthusiasm for technology and helping others.
• A high degree of integrity.
• Able to work in a fast-paced environment, keeping calm during busy periods.
• Receptive to feedback.
• Actively develops knowledge and expertise, learning new technology and developing skills.
• Taking ownership of issues and working towards resolution.
• Be friendly and sociable.

REQUIREMENTS

• Excellent typing, written and oral communication skills
• Have troubleshooting techniques.
• High motivation and development skills.
• A good understanding of all Microsoft Windows platforms in particular 7 and 10, including installation and setup.
• Basic knowledge of Microsoft Office Suites and Microsoft Office 365.
• PC and/or laptop hardware maintenance/installation experience
• Basic technical understanding of networks: WAN and LAN Connectivity, including routers, firewalls and security.
• Working knowledge of antivirus software and spam filtering systems.

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RESPONSIBILITIES

The Presales Department Assistant will be responsible for researching products, building quotes for the Service and Pre-Sales Dept. and providing general administrative support as needed. Primary responsibilities include:

• Develop understanding and use of our inventory management system and procedures
• Source out products and/or services through established vendors
• Build and nurture strong vendor relationships to encourage aggressive pricing
• Understanding client infrastructure to recommend/verify proper solutions
• Document any and all information gathered pertaining to opportunity
• Must have understanding of technology, be technology comfortable, and have a burning desire to learn and grow

EDUCATION & EXPERIENCE

We love our support team, and appreciate the value they bring to the table. We look for motivated and skilled individuals. Specific requirement include:

• High School Diploma or equivalent
• Previous experience in the IT/Technology industry preferred
• Previous experience in a fast paced, production environment preferred

KNOWLEDGE, SKILLS, AND CERTIFICATIONS

• Excellent typing, written and oral communication skills
• Initiative, flexibility, excellent time management skills and the ability to work independently
• Ability to multi-task and prioritize deadlines
• Strong organization skills and attention to detail
• Ability to work in a fast-paced environment
• Team player

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RESPONSIBILITIES

CTEK is looking for a Sales Lead Generation Specialist to join our Sales/Marketing team. Our Sales department is responsible for revenue and lead/opportunity generation for the firm. The Sales Lead Generation Specialist is responsible for prospecting, qualifying and generating new sales leads to support their Outside Sales Executive counterparts. This individual will be a highly motivated, self-starter able to identify and develop new business prospects from multiple sources including cold calling, email blasts, inbound marketing leads, working prospect lists, discovery and individual research (LinkedIn, etc). Thus, we need a dynamic personality with a drive to reach decision makers and an individual whom takes pride in their prospecting and lead-generation sales activities.  In addition, it is very important that we have the necessary tools and clean CRM data in order to be successful in our sales efforts. Our marketing department assists with producing this information to assist with the selling efforts. As part of the Lead Generation role, the individual will be an active participant in the development of new data and cleansing of existing CRM data to assist with the prospecting efforts. Primary responsibilities include:

• Prospect and create leads to identify appropriate clients within the target market
• Follow up on leads and conduct research to identify potential prospects
• Conduct a needs analysis and determine prospects pain points
• Appointment generation for Sales Managers and Executive team
• Assist with CRM database management (Salesforce.com)
• Work with Sales and Project Management to assist with quoting / prospecting / follow-up
• Seek and analyze competitor marketing and sales materials (both on and offline)
• Assist with strategy, creation and implementation of current/future marketing campaigns
• Assist in the distribution and/or delivery of marketing materials
• Perform analysis of marketing and sales data
• Enter contact information into contact management systems (when necessary)
• Provide support to social media efforts

CANDIDATE REQUIREMENTS

We love our sales team, and appreciate the value they bring to the table. We look for sales professionals with prior experience, and a proven track record. Specific requirement include:

• Associates degree or equivalent
• Two or more years telemarketing/phone sales experience (ideally prospecting/lead generation role)
• Experience using CRM/sales software preferred
• Basic knowledge of Information Technology services industry is a plus

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[vc_row content_width="grid" css=".vc_custom_1495696819356{padding-top: 30px !important;}"][vc_column][vc_column_text]We are looking for a committed Tier 2 Engineer to join our company. You will be responsible for trouble shooting complex service requests as well as mentoring and coaching other Engineers.  You will have the opportunity to gain exposure to new technologies and grow your career within our company. Above all, your work will help people and businesses succeed through technology.

RESPONSIBILITIES

• Be the first point of contact for clients with technical queries over the phone and ticketing system.
• Liaising with clients throughout the lifecycle of the service ticket, ensuring all issues are closed off and communicated to clients.
• Troubleshoot a wide variety of complex technical issues.
• Serve as a technical escalation point for junior Engineers.
• Manage multiple tickets at any one time based on priority.
• Attend client sites when needed to troubleshoot and resolve issues.
• Coach and mentor other Engineers.
• Identify recurring incidents to the Team Lead.
• Keep the Service Knowledge Management System (SKMS) up to date.
• Working out of hours on a rotational basis to support clients after business hours.
• Have the opportunity to work on client projects, as well as internal infrastructure projects.

QUALIFICATIONS

• Strong willingness to constantly learn and develop.
• Creative and logical approach to problem-solving.
• Have lots of energy and enthusiasm for technology and helping others.
• Able to see things through to completion.
• Willing to roll sleeves up and take initiative.
• Team player, working with other to achieve common goals.
• Be friendly and sociable.

REQUIREMENTS

• Minimum 2 years’ experience as 2nd line Engineer in a service desk environment.
• Good technical experience with an analytical approach to diagnostics.
• A good understanding of all Microsoft Windows platforms in particular 7 / 8 / 10.
• Experience with MS Exchange and Office 365.
• Knowledge of Active Directory and administration of Group Policy.
• Experience supporting and maintaining all versions of Windows Servers including 2012 / 2016.
• Advanced Exchange troubleshooting skills using Powershell commands.
• Experience in WDS/MDT.
• Networking knowledge covering LAN/VLAN/WAN technologies.
• Knowledge of cloud infrastructure i.e. Azure, Amazon.
• Knowledge of phone systems i.e. Avaya, Cisco.

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[vc_row content_width="grid" css=".vc_custom_1495696828723{padding-top: 30px !important;}"][vc_column][vc_column_text]We are looking for an enthusiastic 1st line Engineer to join our team. You will be responsible for dealing with multiple service requests, liaising with customers to resolve their IT issues. You will have the opportunity to gain exposure to new technologies and grow your career within our company.  Above all, your work will help people and businesses succeed through technology.

RESPONSIBILITIES

• Be the first point of contact for clients with technical queries over the phone and ticketing system.
• Liaising with clients throughout the lifecycle of the service ticket, ensuring issues are closed off and communicated to clients.
• Troubleshoot a wide variety of technical issues.
• Manage multiple tickets at any one time based on priority.
• Attend client sites when needed to troubleshoot and resolve issues.
• Keep the Service Knowledge Management System (SKMS) up to date.
• Working out of hours on a rotational basis to support clients after business hours.
• Have the opportunity to work on projects.

QUALIFICATIONS

• Have lots of energy and enthusiasm for technology and helping others.
• A high degree of integrity.
• Able to work in a fast-paced environment, keeping calm during busy periods.
• Receptive to feedback.
• Willing to roll sleeves up and take initiative.
• Actively develops knowledge and expertise, learning new tech and developing skills.
• Taking ownership of issues and working towards resolution.
• Be friendly and sociable.

REQUIREMENTS

• Proven experience within an IT support based role. MSP desirable but not essential.
• Excellent communication and administrative skills.
• Have troubleshooting techniques.
• High motivation and development skills.
• A good understanding of all Microsoft Windows platforms in particular 7 / 8 /10.
• Basic knowledge of Microsoft Office Suites and Microsoft Office 365.
• Basic technical understanding of networks: WAN and LAN Connectivity, including routers, firewalls and security.
• Working knowledge of antivirus software and spam filtering systems.

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RESPONSIBILITIES

• Provide business and technical IT service and solution knowledge in support of post sales activities in order to ensure customer satisfaction to a portfolio of clients
• Partner with Account Sales Development teams to build relationships with decision makers, business contacts, and influencers. Be responsible for the new Client Onboarding Process to ensure proper documentation of the clients’ business and technical setup
• Address client IT service and solution related questions and technical challenges on an ongoing basis
• Educate clients on how existing and new IT service and solution features and functionality work, and how it can contribute to their organizational growth
• Monitor accounts to ensure Client Success and Company Profitability
• Coordinate and conduct Client Quarterly Business Reviews and Client Trainings with Executive Stakeholders
• Undertake discovery and education activities to identify opportunities for IT service and solution usage across client organizational functions and processes
• Act as the middle-man or woman to the Service Department so as to ensure client escalations are resolved in due time
• Function as a frontline technical resource for “best practice” and informal client questions
• Available for client inquiries after-hours and weekends when needed

QUALIFICATIONS

• 2+ years’ experience in a technical account management role or equivalent
• Must be customer-service oriented and believe in teamwork, collaboration, adaptability & Initiative
• Successfully managed client engagements to completion and client satisfaction
• Ability to match client’s business requirements with IT service and solution capabilities
• Competitive & competitively aware. Proficient at explaining strengths & vulnerabilities
• Ability to conduct remote trainings via WebEx, GoToMeeting, etc.
• Strong ability to organize work schedule and time to ensure deadlines are always met
• Ability to multi-task, prioritize and work efficiently
• Demonstrable success in thinking strategically and executing tactically while providing consistent and high levels of customer satisfaction and retention in a fast-paced environment
• Ability to make right decisions quickly, based on strong analytical reasoning and problem-solving skills
• Exceptional verbal and written organizational, presentation, and communication skills

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RESPONSIBILITIES

Our Account Executives are the core of our success. They find leads, schedule appointments, cold call, network with contacts, and manage their client accounts. We have a powerful team, and you can feel confident in selling the services we provide. Primary responsibilities include:

• Perform appropriate prospecting and screening activities to identify qualified prospects for new business development.
• Use the consultative sales strategy to effectively overcome client objections and maximize sales activity within assigned territory.
• Establish and maintain good public relations and networking within the community to develop new business.
• Collaborate with appropriate internal resources to develop comprehensive sales presentation materials tailored to the account.
• Make formal sales presentations and follow-up calls to prospective new business accounts.
• Collaborate with internal service staff to ensure that accounts sold are consistent with service resources and candidate pool.
• Maintain written documentation of sales activities in order to facilitate appropriate reporting.

WHAT ARE YOU SELLING?

CTEK is a full-service Information Technology company. Our sales can sell any of our services and/or hardware. We encourage collaboration with our service team to assist in closing deals. IT SPECIFIC SERVICES WE OFFER INCLUDE:

• Managed Services
• Infrastructure
• Virtualization
• Backup & Data Protection
• Cloud Solutions (SaaS/IaaS)
• Security Solutions (Logical/Physical)
• IT Consulting
• Healthcare IT Solutions
• Support Plan and Packages

CANDIDATE REQUIREMENTS

We love our sales team, and appreciate the value they bring to the table. We look for sales professionals with prior experience, and a proven track record. Specific requirement include:

• At least 1 year in an outside sales capacity
• Successful track record of sales
• Strong presentation and persuasion skills
• Effective rapport-building and relationship management skills
• Ability to take initiative and manage time effectively
• A prior background in selling IT services preferred
• Bachelor’s degree preferred

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